Help and Support

Question: My request for photo removal was approved, but the picture is still up. Why?

Answer

Our aim is to deliver every photo at high speed to people worldwide.

If your request for photo removal is approved and your picture still shows up, the simplest solution is either clear the local memory and disk cache from your web browser or wait eight calendar days. This is required because we employ browser caching of images to increase delivery speed and meet web standards. If after eight calendar days, your picture has not been removed, then verify via email that we actually approved your photo removal request (if that option was chosen on the photo reporting page).

Please contact us if you have any further questions.